
Frequently asked questions
FAQ
General Service Questions
Q: What areas do you service? A: We provide window cleaning services throughout Raleigh, Durham, Cary, Archer lodge, Apex, Wake Forest, Garner, Clayton, Smithfield, Wendell, Zebulon, and surrounding Wake County communities. If you're unsure whether we service your area, please give us a call!
Q: What services do you offer? A: We specialize in residential and commercial window cleaning (interior and exterior), screen cleaning, gutter cleaning, solar panel cleaning, and post-construction cleanup. We're your one-stop solution for exterior home maintenance.
Q: Are you licensed and insured? A: Yes, Raleigh Window Washing LLC is fully insured.
Q: Do you provide free estimates? A: Absolutely! We offer free, no-obligation estimates for all our services. We can often provide quotes over the phone or through our website for standard residential properties. We can schedule an in-person assessment for larger or more complex jobs.
Scheduling and Pricing
Q: How far in advance should I schedule service? A: We typically book 1-2 weeks in advance, but we can often accommodate last-minute requests. During peak seasons (spring and fall), we recommend scheduling 2-3 weeks ahead.
Q: What factors affect the price of window cleaning? A: Pricing depends on the number of windows, accessibility, window condition, and whether you want interior and exterior cleaning. We also consider factors like window height, special equipment needs, and any additional services requested.
Q: Do you offer recurring service discounts? A: Yes! We offer discounted rates for customers who schedule regular monthly, quarterly, or bi-annual service. Ask about our maintenance plans when you call for your estimate.
Q: What forms of payment do you accept? A: We accept cash, cashier’s checks, venmo, and all major credit cards. Payment is due upon completion of service unless other arrangements have been made in advance.
Service Details
Q: How long does window cleaning take? A: Most residential homes take 1-3 hours depending on size and number of windows. We'll provide an estimated timeframe when we schedule your service.
Q: Do I need to be home during the service? A: For exterior-only cleaning, you don't need to be present. For interior cleaning, make sure to create a plan with us ahead of time. We’re happy to work around your schedule if you can’t be there.
Q: Do you clean windows in winter? A: Yes, we provide year-round service! We avoid cleaning during heavy rain, or storms for safety and quality reasons. We'll reschedule if weather conditions aren't suitable.
Q: What if I'm not satisfied with the results? A: Your satisfaction is guaranteed! If you're not completely happy with our work, contact us within 24 hours and we'll return to re-clean any problem areas at no additional charge.
Preparation and Access
Q: What do I need to do to prepare for window cleaning? A: For interior cleaning, please move any furniture, decorations, or fragile items away from windows. For exterior cleaning, ensure we have access to all windows and that any gates are unlocked. We'll handle the rest!
Q: Can you clean windows that are difficult to reach? A: Yes! We have the proper equipment and expertise to safely clean hard-to-reach windows, including second and third-story windows.
Q: Do you clean screens? A: Absolutely! Screen cleaning is included in our standard service. We remove screens, give them a quick wash, and reinstall them properly.
Q: What about storm windows? A: We can clean storm windows as part of our service. Please let us know if you have storm windows when scheduling so we can plan accordingly.
Weather and Rescheduling
Q: What happens if it rains on the day of service? A: Light rain won't affect exterior window cleaning quality, but for safety reasons, we don't work during heavy rain, storms, or high winds. We'll contact you to reschedule if conditions aren't suitable.
Q: Will my windows stay clean longer if cleaned on a sunny day? A: Weather conditions during cleaning don't significantly affect how long windows stay clean. However, we prefer overcast days as they prevent cleaning solutions from drying too quickly, which can cause streaking.
Additional Services
Q: Do you offer gutter cleaning? A: Yes! Gutter cleaning is one of our core services. We remove all debris, flush the system, and inspect for proper drainage and any damage.
Q: Can you clean our solar panels? A: We offer solar panel cleaning services for homes and businesses. This pairs perfectly with window cleaning for a complete exterior refresh.
Q: Do you handle post-construction cleanup? A: Yes, we work with post-construction window cleaning, including removal of paint spots, construction debris, and adhesive residue from windows.
Safety and Insurance
Q: What safety measures do you take? A: We use professional-grade equipment, follow OSHA safety guidelines, and never compromise on safety. All team members are trained in proper ladder usage and fall protection.
Q: What if something gets damaged during service? A: While rare, if damage occurs due to our negligence, our insurance will cover repairs or replacement. We take great care to protect your property and have never had a claim.